Studio Policy – Piano Labs
At Piano Labs, our goal is to create a joyful, structured, and high-quality musical experience for every child. To ensure a smooth and positive learning environment for all families, please take a moment to read through our studio policies.
Term Structure
Lessons run in line with the local school term (based on the Harrow school calendar). When you sign up, you’re committing to weekly lessons for the duration of the term.
Term-time only: Lessons take place during school terms. There are no lessons during half terms or holidays unless otherwise stated.
Non-term sessions (e.g. summer workshops) may be offered separately and are entirely optional.
Lesson Format
Lessons are taught in small groups of up to 5 children.
All students work on the same activity at the same time, but each child progresses at their own pace using guided learning tools and individual feedback.
Parents/carers are required to stay on site throughout the lesson and may be asked to support their child’s learning when appropriate.
Fees and Payment
Tuition is £69 per month, billed from September to July. There are no lessons or payments in August.
Monthly payments are due on the 1st of each month and cover all scheduled group lessons during term time.
The number of lessons may vary slightly each term, but the monthly fee remains consistent.
Payments are made via secure monthly direct debit.
Trial lessons are offered free of charge. After the trial, your child’s place is confirmed once your first monthly payment is received.
Payments are non-refundable once a month has begun.
Missed Lessons
Because lessons are held in small, fixed groups, we are unable to offer make-up sessions for missed classes.
If your child is unwell or unable to attend, please let us know in advance. While we cannot reschedule, we will provide a summary of the class and guidance for at-home practice where appropriate.
Behaviour and Participation
Our lessons are structured, interactive, and engaging — but we rely on each child’s respectful participation.
If a student is regularly disruptive or unwilling to engage, we will work with families to address concerns. In some cases, we may recommend pausing or discontinuing lessons until the child is ready.
Withdrawal Policy
If you wish to withdraw from lessons, one full month’s notice is required. For example, if notice is given during April, lessons (and payments) continue until the end of May.
There are no refunds for partial months or mid-month withdrawals.
If you plan to stop lessons at the end of July, please let us know by 1st July to avoid being charged for September.
Communication
We provide regular updates about your child’s progress.
If you ever have questions or concerns, we’re always happy to speak briefly after class or respond via email.