Privacy Policy – Piano Labs

Last updated: 02/07/2025

At Piano Labs, your privacy is important to us. This policy explains what personal information we collect, how we use it, and your rights under UK data protection law.

Who We Are

Piano Labs is operated by Pinner Music Academy Limited (Company No. 12389952), based in Pinner, UK. You can contact us at:

Email: ben@pianolabs.co.uk

Address: 43 West End Lane, Pinner, HA5 1BU

What Information We Collect

We may collect the following types of personal information:

  • Contact Details: Name, email address, phone number

  • Child Information: Child’s name, age, and relevant learning needs

  • Booking Information: Trial lesson dates, preferred schedule, group placement

  • Payment Information: We do not store card details directly; payments are processed securely via Stripe

  • Website Usage Data: Your IP address, browser type, and interaction with our website (via cookies or analytics tools)

How We Use Your Information

We use your information to:

  • Schedule lessons and manage group class logistics

  • Communicate with you about your child’s progress or any schedule changes

  • Send relevant updates, invoices, and reminders

  • Respond to enquiries and customer support requests

  • Improve our services and website functionality

We will never sell or rent your personal information to third parties.

Lawful Basis for Processing

We collect and process your data under one or more of the following legal bases:

  • Contract: To provide you with the music education services you have requested

  • Consent: For marketing communications or collecting optional feedback

  • Legal Obligation: For accounting and record-keeping

  • Legitimate Interest: For running and improving our business

Data Storage and Security

Your data is stored securely using encrypted systems and reputable third-party platforms such as [e.g. Squarespace, PracticeSpace, Stripe, Google Workspace].

We take appropriate technical and organisational measures to safeguard your personal data and ensure that only authorised personnel have access to it.

How Long We Keep Your Data

We retain student and parent information for the duration of lessons and for up to 6 years after your child stops lessons (for tax and safeguarding purposes), unless you request earlier deletion where appropriate.

Your Rights

You have the right to:

  • Access a copy of your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (when no longer required)

  • Withdraw consent at any time (for marketing or optional data)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To make a data request, email: ben@pianolabs.co.uk

Cookies and Website Analytics

Our website uses cookies to understand how visitors use the site and to improve user experience. You can adjust your browser settings to refuse cookies or notify you when they are being used.

Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in legal requirements or services. The latest version will always be available on our website.